Begin the Chase - Fortune Is Near!
Epic Wins. Instant Payouts. All Yours.
Our data processing rules follow UKGC and MGA rules to the letter, making sure that all personal information stays safe and is only used for its intended purposes. We list all the types of information we keep, such as payment information, contact information, identification documents, and logs of session activity. There are clear goals for each item collected, such as making an account, checking someone's age, stopping fraud, and giving personalised support for accounts. Data can only be shared with licensed authorities and approved payment processors, and only for financial transactions or to follow the law. To keep high standards of encryption and privacy, third parties are checked on a regular basis. Users are encouraged to manage their marketing preferences, and they can ask for full access, correction, or deletion of their records at any time through their account dashboard or dedicated customer care contacts. Routine risk assessments are done on archived data. Every transmission is safe thanks to strong multi-factor authentication, strict monitoring, and secure socket layer technology. Retention periods are limited in accordance with jurisdictional mandates, after which details are irreversibly removed from all servers. For underage persons, account registration is strictly prohibited and robust filters block attempts at data submission. Support is available 24/7 for any inquiries regarding data use, transparency of storage, or exercising personal control rights.
When you sign up for an account, make a purchase, enter a promotion, or contact customer service, they mostly collect personal information. The information you give may include your name, address, birthdate, email, payment card information, device identifiers, geolocation, IP address, browser fingerprints, and gaming history. The platform also gathers information about how people use it, their preferences, and their habits in order to improve experiences.
Browser cookies, web beacons, and analytical tools automatically gather system-related data whenever users access the website. This includes device type, operating system, time stamps, interaction logs, and referral sources. Certain cookies are essential for security and authentication purposes, while others serve analytics or marketing.
In accordance with GDPR standards, user data is kept in encrypted databases that are hosted in secure data centres with limited access in EEA jurisdictions. Cryptographic protocols keep each piece of sensitive information, like payment information or identity documents, safe both when it is at rest and when it is being sent. For auditing and compliance, log records of access and administrative activity are kept.
The information that is collected is kept for as long as is legally required and for financial reporting purposes. This is usually five years after the account is closed or the last transaction. When the legal retention period ends, records are either pseudonymized or permanently deleted using audited deletion protocols.
The platform handles a lot of different user credentials and operational records to make sure that everything runs smoothly and follows the rules for gaming. The following are the main types of data that are usually collected and used:
Personal Information | Name, date of birth, home address, email address, phone number, and how to get in touch with you |
---|---|
Entries About Accounts | Account number, username, and password (hashed); Registration and profile management records |
Verification Documents | Government-issued photo ID scans; Proof of address (utility bills, bank statements); Selfie for identity confirmation |
Financial Transactions | Deposit and withdrawal history; Credit or debit card data (processed securely); Details of e-wallet and alternative payment tool usage |
User Activity Tracking | Login frequency, session timestamps; Game participation, wagering patterns; Bonuses claimed, campaign response data |
Device and Access Data | IP address, browser type, operating system; Used device identifiers, geolocation (where permitted) |
Correspondence Records | Customer support messages; Complaint handling data; Live chat logs, email communications |
It is strongly recommended to verify all details during sign-up and update your account whenever changes occur. Mistakes can cause payments to take longer to process or services to be stopped. Keep copies of any IDs you upload and check your account statements often. You can help make things safer and improve customer service by keeping your records up to date and correct.
Players have the right to directly control the information they send in. The platform supports a number of specific rights under regional and international data protection laws:
Members can get a clear summary of what information is kept, such as when it was acquired, where it is stored, and why it is being processed. To start, use the special data request tool in the account menu or contact customer support through secure channels.
You can ask for changes if the data is wrong or missing. When they get proof of the changes, corrections are usually made in a reasonable amount of time.
Users can ask for their data to be deleted, but only if they are required by law to keep it. Transactions, account activity, and identity documents that must follow the law may be kept for the time periods required by gaming and anti-money laundering rules, even after the account is closed.
It's possible to temporarily stop some processing activities (like until accuracy is confirmed), especially when there are disputes or investigations going on.
Users can request a digital copy of the information they provided, formatted so that it can be sent to another service if possible.
People can always say no to marketing or profiling activities that involve processing. You can manage your opt-out options for promotional communications right in the settings of your personal dashboard.
When major decisions, like marketing segmentation, are made solely by algorithms, people can ask for human judgement or clarification on the logic behind the decisions.
All submissions go through secure processes to keep people who shouldn't have access from getting in. If there is a problem with how data is handled, you can get in touch with the regulatory authority. The user's personal account area has detailed instructions for these actions, and dedicated support agents are always available to help with any questions or requests.
TLS 1.2 and higher encrypts all sensitive information sent between users and the gaming platform, making it very hard for anyone to read it. The Advanced Encryption Standard (AES) with 256-bit keys is used to protect data at rest. This is the standard used by banks and other financial institutions around the world. These methods keep personal information, login information, and payment account numbers safe from people who shouldn't have access to them. Multi-factor systems make it harder for people to get into their accounts. In addition to the usual username and password, account access and changes require extra steps of verification, such as one-time passcodes sent by SMS or authentication apps. This considerably reduces risks of account takeover, even in cases where primary credentials may have been exposed elsewhere. Firewalls configured according to PCI DSS (Payment Card Industry Data Security Standard) guidelines separate public access points from internal storage systems. Continuous intrusion detection mechanisms automatically flag irregularities, enabling prompt response by security teams. Strict role-based access controls within the organization restrict data viewing and handling privileges solely to vetted personnel whose tasks demand it. Regular external penetration assessments, as well as automated vulnerability scans, are executed quarterly. Any findings result in immediate patching or mitigation. Source code reviews are completed after every major update to identify and remediate flaws before deployment. Users are encouraged to create strong, unique passwords distinct from those used on other platforms. The system provides automated prompts to update credentials periodically and notifies customers of suspicious account activities without delay. Data that is archived is encrypted and stored in ISO 27001-certified facilities that are located in different parts of the world. Biometric verification and 24/7 monitoring control who can physically access the building. We back up our data every day and test our restoration procedures once a month to make sure we can get back to work quickly in case of a data loss. All of these controls work together to create a multilayered approach that follows the European GDPR and eCOGRA guidelines, making a safe digital space for all account holders.
User profile details can be shared with outside entities only under strict conditions. Below are the circumstances, along with the legal reasons and procedural protections.
Type of recipient | Purpose of transfer | Security Controls | Opt-Out Options |
---|---|---|---|
Payment Providers | Processing deposits and withdrawals | Encrypted transmission, PCI DSS compliance | Not available; required for financial transactions |
Compliance Agencies | Meeting legal and regulatory obligations (KYC, AML) | Pseudonymisation, limited access | Not available; mandated by law |
Marketing Partners | Service promotions, with user consent | Confidentiality contracts, data minimisation | Possible; unsubscribe via account settings |
Technical Service Providers | Website maintenance, error diagnostics | Restricted processing, regular audits | No personal details outside maintenance scope |
Any disclosure is supported by contractual agreements imposing confidentiality and security requirements on recipients. Transfers beyond the European Economic Area occur only where approved safeguards (e.g., Standard Contractual Clauses) are in place. Personal details are never sold to third parties for profit. Users are advised to regularly review notification and consent settings in their profiles. Consent for direct marketing may be withdrawn at any time without affecting service provision. Data subjects have the right to request a copy of all shared details and information regarding the specific external recipients.
Individuals retain the ability to review or erase their stored personal details in alignment with applicable legal standards. Users must fill out a formal application through the account dashboard's contact form or email the data protection team directly at the address given in the legal notice section in order to make such a request. We will only process requests that come from the verified account holder or their authorised legal representatives. When they get a verified request, the support specialists start an identity confirmation process. To protect against unauthorised disclosures or changes, this may mean asking for current ID documents or proof of address. Access requests are usually processed within 30 calendar days, while deletion requests may take up to 90 days if there are technical or legal issues. When you ask for data access, you'll get a full export sent to you by encrypted email or a secure download link. The answer includes all types of user-specific data that are kept, except for proprietary security logs and data that the law says can't be shared. Requests to erase information are looked at in light of legal requirements for keeping records, especially those related to anti-money laundering, fraud prevention, and financial recordkeeping. If immediate deletion isn't possible, those affected get a full explanation of the relevant retention periods and the specific types of information involved. There are steps for users to take if they think their question hasn't been answered well enough. Grievances may be filed with the company’s appointed data protection officer or relevant regulatory authority, with contact particulars supplied upon request. There are no fees for accessing or deleting personal records unless someone makes a clearly unreasonable or excessive request. In that case, administrative fees may apply according to internal rules. All communications about personal data are private and handled in a safe, traceable way, making sure that the whole process is open and accountable.
Bonus
for first deposit
1000£+ 250 FS
Switch Language